Frequently Asked Questions 2018-09-06T16:34:42+00:00

CHOOSE COUNTRY

FREQUENTLY ASKED QUESTIONS

C3-Integrated Clients

How do I download the TownSq app?

TownSq is available for download on iOS and Android devices. Please follow the steps below to download the TownSq app on your Android:

  1. Open the Google Play Store (Android) or the iTunes store (iOS)
  2. Search or browse for “TownSq”
  3. Select the TownSq icon
  4. Tap Install.
  5. Follow the onscreen instructions to complete.

How do I register for TownSq?

  1. Visit https://app.townsq.io/associa/signup
  2. Enter your C3 Account Number and Property Zip code.
  3. Provide email address and create a password.

That’s it! You're now registered and logged in to TownSq!

How do I find my account number?

You can find your account number in two places:

  1. On the top portion of the billing statement from your management company; or
  2. In the upper portion of your coupon book

How do I make a payment?

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on
  3. Click “Make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “Make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

For Payment questions, email payments@ATGonline.com

I see a zero balance, but my bill shows an amount due. Why?

The balance online may show zero balance prior to the first of the month, but a payment can be made at any time.

Who do I contact for billing issues?

If you have questions on your statement or about your bill, please contact your management company.

How do I update my name or mailing address?

To update your mailing address, you must contact your management company.

Do I incur fees when I pay my HOA assessment on TownSq?

When making online payments, there is a convenience fee of $2.95 plus 3.5% of the total payment amount. When making a payment via ACH, a cash discount of 3.5% is applied resulting in a net convenience fee of $2.95, after the cash discount has been applied.

Contact your management company to discuss availability of additional payment options, such as sending a check or setting up Direct Debit, which have no additional cost.

Non-C3 Clients

How do I download the TownSq app?

TownSq is available for download on iOS and Android devices. Please follow the steps below to download the TownSq app on your Android:

  1. Open the Google Play Store (Android) or the iTunes store (iOS)
  2. Search or browse for “TownSq”
  3. Select the TownSq icon
  4. Tap Install.
  5. Follow the onscreen instructions to complete.

How do I register for TownSq?

Your management company will email you an invite with your login information.

  1. Follow the instructions and create a password.
  2. Provide email address and create a password.

That’s it! You're now registered and logged in to TownSq!

If you have any questions or need your invitation resent reach out to your management company.

How do I update my name of mailing address?

To update your mailing address, you must contact your management company.

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